Returns & Exchanges

We want you to love your curls, which is why we offer a 15-day return window for products that don't meet your hair's unique needs. Please ensure items are at least 80% full and in their original packaging to qualify for a refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Products

Securely pack the products in their original box or any sturdy mailing envelope to ensure they arrive back to us safely without leaking.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing